01About this Privacy Policy
This Privacy Policy explains how Allied Solar Systems, a business of Allied Electro-Mechanicals (P) Ltd. ("Allied Solar", "we", "us" or "our"), collects, uses, stores, shares and protects personal data when you visit our website, contact us, request a quotation or site survey, purchase or enquire about solar products or services, or otherwise interact with us.
For applicable data-protection law, Allied Solar is responsible for deciding why and how your personal data is processed. This Policy should be read with any specific privacy notice or consent statement shown when information is collected.
02Personal data we may collect
Information you provide may include your name, telephone number, email address, postal or installation-site address, preferred contact method, enquiry details, property type, electricity-consumption information, electricity bills, roof or site photographs, technical requirements, quotation and order information, service requests, feedback and communications with us.
Where necessary for installation, financing, subsidy, warranty, payment or regulatory processes, we may collect additional information you choose to provide, such as identification or address documents, electricity-connection details, payment-related information, tax details, signatures and authorisations. We request only information reasonably required for the relevant purpose.
When you use our website, we or our service providers may collect technical information such as IP address, browser and device type, operating system, access time, pages viewed, referring page, approximate location derived from IP address, and diagnostic or security logs.
Please do not send Aadhaar numbers, bank details, passwords or other highly sensitive information through a general enquiry form unless we specifically request it through an appropriate channel and explain why it is needed.
03How we collect personal data
We may collect personal data through website forms, telephone or WhatsApp conversations, email, in-person meetings, site surveys, orders, installation and support activities, events or campaigns, and interactions with authorised representatives, dealers, installers, financing partners, utilities or government portals where you ask us to assist or the law permits.
04How we use personal data
We process personal data on lawful grounds that may include consent, steps requested before entering a contract, performance of a contract, legal obligations and other uses permitted by applicable law. You may withdraw consent by contacting us, but withdrawal does not affect processing already carried out lawfully.
- Respond to enquiries and communicate about our products and services.
- Assess solar suitability, energy needs, site conditions and eligibility.
- Prepare quotations, proposals, designs, savings estimates and project documentation.
- Process orders, payments, installation, commissioning, warranties and after-sales support.
- Coordinate, at your request, with suppliers, utilities, financing providers, subsidy portals, government bodies and other project participants.
- Operate, secure, troubleshoot and improve our website, services and customer experience.
- Maintain business, tax, accounting, safety, quality and compliance records.
- Prevent fraud, misuse, security incidents and unlawful activity.
- Send service updates and, where permitted or with consent, marketing communications.
- Establish, exercise or defend legal claims and comply with applicable law or lawful requests.
05Cookies and analytics
Our website may use cookies or similar technologies necessary for the site to work, remember preferences, measure traffic, improve performance or support communications. Where required, we will ask for consent before using non-essential cookies. You can control cookies through your browser settings; disabling some cookies may affect site features.
06When we share personal data
We do not sell or rent personal data. We share only what is reasonably necessary.
- Employees and authorised representatives who need information for their work.
- Technology, hosting, analytics, communications, payment, accounting, document-storage and support providers.
- Solar equipment suppliers, logistics providers, installers, engineers, contractors and warranty partners.
- Banks, lenders, payment providers and insurers for transactions requested by you.
- Electricity distribution companies, government agencies, subsidy or registration portals, regulators and professional advisers where relevant or legally required.
- A buyer, investor or successor in a proposed or completed business transfer, subject to confidentiality.
- Law-enforcement bodies, courts or authorities where disclosure is required by law or needed to protect rights, safety or security.
07Storage, transfers and retention
Personal data may be stored on our systems or those of service providers, including providers that process information outside your state or country. Where required, we use reasonable safeguards and comply with applicable restrictions.
We retain personal data only as long as reasonably necessary to provide services, support warranties, maintain tax and transaction records, resolve disputes, enforce agreements and meet legal obligations. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
08Data security
We use reasonable administrative, technical and physical safeguards designed to protect personal data against unauthorised access, alteration, disclosure, loss or misuse. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed. Please notify us promptly if you suspect unauthorised use of your information or communications purporting to be from us.
09Your choices and rights
Subject to applicable law, you may ask us to confirm whether we process your data, provide information about that processing, correct inaccurate data, erase data that is no longer required, withdraw consent, object to certain processing, stop promotional communications or address a concern through our grievance process.
We may need to verify your identity and clarify a request. Some rights may be limited where retention or processing is required by law, needed to complete a transaction, protect another person’s rights, or establish or defend legal claims. You may opt out of marketing at any time, but may still receive messages about an enquiry, order, project, safety notice, warranty or service relationship.
10Children’s privacy
Our website and services are intended for adults and business users. We do not knowingly seek personal data from children. If information about a child is required for a lawful purpose, we take the steps required by applicable law, which may include obtaining verifiable consent from a parent or lawful guardian.
11Third-party websites and services
Our website may link to government portals, financing providers, manufacturers, social-media services or other third-party sites. We do not control their privacy or security practices. A link does not mean we endorse or accept responsibility for those practices; review the third party’s privacy policy before providing information.
12Changes to this Policy
We may update this Policy to reflect changes in our services, technology, legal requirements or business practices. We will post the updated version on this website and revise the last-updated date. Where required, we will provide additional notice or seek fresh consent.
13Contact and grievance redressal
For privacy questions, requests or complaints, contact the Privacy / Grievance Officer at Allied Solar Systems.
Email: alliedpune30@gmail.com · Phone: +91 95291 20073 · Location: Pune, Maharashtra, India · Website: https://allied-solar-systems.shivanig23.chatgpt.site/
Please include enough information for us to understand and respond to your request, but do not send unnecessary sensitive documents. We will address grievances within the period required by applicable law.